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Certificate II in Business
Course Code : BSB20115 Course Duration : 26 Weeks
Fees : Domestic Students AUD $2,990 International Students AUD $4,750

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these employment roles generally work under direct supervision.

Job and opportunities:

Job titles and roles vary across the various industry sectors. Possible titles relevant to this qualification include:

  • Clerical Officer
  • Records Clerk
  • Computer/Data Processing Operator
  • Administrative Assistant
  • Information Desk Clerk
  • Office Junior
  • Receptionist
Entry requirements:

There are no prerequisite entry requirements for this qualification; however, completion of Year 10 or equivalent or relevant industry/vocational experience in business related roles is recommended.

Course start dates:

We can be very flexible about when you can start your study. If you are ready to start, then the chances are that we can meet your needs. We can do this because of our personalised approach to your learning and our ongoing attention to your progress.
We are open for 48 weeks each year. We close for 2 weeks over Christmas/New Year and 2 weeks in the mid-year (June/July).


Cairns Business College
91-97 Mulgrave Road
Parramatta Park, Cairns QLD 4870

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Study Mode:

Our programs are delivered face to face. We offer course materials and resources which you can access online to enhance your learning. These online resources are designed to enhance the outcomes of your face to face learning: they are not a substitute for face to face learning.

Recognition of prior learning (RPL):

RPL recognises your existing experience gained through life or work for which you may not have obtained a formal qualification. We will work with you to identify your existing skills, and assess if you can then achieve a full or part qualification.  This also helps to avoid unnecessary duplication of training, saving you time and money.

Other Information:

Full-time study is mandatory for international students. This requires 3 days per week (Monday, Tuesday and Wednesday from 8.30 am to 4.15 pm). Depending on your circumstances, we can assist domestic students to study on a part-time basis. Part-time study is likely to extend the duration of the course beyond the duration listed at the top of this page.

Assessment Procedures:

This program has a variety of assessment methods including written, oral, practical role plays, and assessments in the workplace or simulated business environments.


Subject List:
Unit Code  Unit Description
BSBWHS201  Contribute to health and safety of self and others
BSBCMM201  Communicate in the workplace
BSBITU201  Produce simple word processed documents
BSBWOR204 Use business technology
BSBWOR202 Organise and complete daily work activities
BSBINM201 Process and maintain workplace information
BSBIND201 Work effectively in a business environment
BSBCUS301 Deliver and monitor a service to customers
BSBITU202 Create and use spread sheets
BSBWOR203 Work effectively with others
BSBSUS201 Participate in environmentally sustainable work practices
FNSACC301 Process financial transactions and extract interim reports


**  Units of competency may be substituted by other units of competency within the Australian Qualification Framework’s requirements for this qualification.

++  Unit and course codes may change or be updated by ASQA