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Certificate II in Business
Course Code : BSB20115 Course Duration : 12 Weeks
Fees : Domestic Students AUD $2,640 International Students AUD $3,840

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these employment roles generally work under direct supervision.



Job and opportunities:

Job titles and roles vary across the various industry sectors. Possible titles relevant to this qualification include:

  • Clerical Officer
  • Records Clerk
  • Computer/Data Processing Operator
  • Administrative Assistant
  • Information Desk Clerk
  • Office Junior
  • Receptionist
Entry requirements:

There are no prerequisite entry requirements for this qualification; however, completion of Year 10 or equivalent or relevant industry/vocational experience in business related roles is recommended.

Course start dates:

Either at the commencement or at the mid-point of a College term. Term and vacation dates are in accordance with the Queensland Education Department’s published

Queensland 2016 School Calendar


Cairns Business College
91-97 Mulgrave Road
Parramatta Park, Cairns QLD 4870

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Study Mode:

Full-time 12 weeks

Recognition of prior learning (RPL):

RPL recognises your existing experience gained through life or work for which you may not have obtained a formal qualification. We will work with you to identify your existing skills, and assess if you can then achieve a full or part qualification.  This also helps to avoid unnecessary duplication of training, saving you time and money.

Other Information:

Please be aware that you will also be required to supply stationery, textbooks and a USB memory stick at your own cost.

This qualification is eligible for the Certificate 3 Guarantee Program.

Students must satisfy the following requirements to qualify:

  • have either finished or left secondary school
  • be 15 years of age or older
  • be an Australian or New Zealand citizen permanently residing in Queesland
  • not hold or be currently undertaking a Certificate III or higher level qualification (not including qualifications undertaken while still at secondary school)


Student Contribution Fees are as follows:

  • $ 535.00 (Non-Concessional)
  • $ 50.00 (Concessional)


For further information about the Certificate 3 Guarantee please click here:

*Subject to Terms and Conditions

Assessment Procedures:

This program has a variety of assessment methods including written, oral, practical role plays, and assessments in the workplace or simulated business environments.


Subject List:
Unit Code  Unit Description
BSBWHS201  Contribute to health and safety of self and others
BSBCMM201  Communicate in the workplace
BSBITU201  Produce simple word processed documents
BSBWOR204 Use business technology
BSBINM202 Handle mail
BSBINM201 Process and maintain workplace information
BSBIND201 Work effectively in a business environment
BSBCUS201 Deliver a service to customers
BSBITU202 Create and use spread sheets
BSBWOR203 Work effectively with others
SITXCOM002 Show social and cultural sensitivity
SITXFIN001 Process financial transactions


**  Units of competency may be substituted by other units of competency within the Australian Qualification Framework’s requirements for this qualification.

++  Unit and course codes may change or be updated by ASQA