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Certificate II In Tourism
Course Code : SIT20116 Course Duration : 12 Weeks
Fees : Domestic Students AUD $2,640 International Students AUD $4,480

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defines context, working under direct supervision.


Job and opportunities:

Job titles and roles vary across the various industry sectors. Possible titles relevant to this qualification include:

  • Retail Sales Assistant
  • Information Centre Assistant
  • Events Assistant
  • Tour Wholesaler Customer Service Office
  • Office Assistant for Tour Operator
  • Functions Assistant
  • Receptionist and Office Assistant for Events and Conferences Organiser
  • Local Tour Booking Office Assistant
Entry requirements: School datesThere are no prerequisite entry requirements for this qualification; however, completion of Year 10 or equivalent or relevant industry/vocational experience in hospitality/tourism related roles is recommended.

Course start dates:

Either at the commencement or at the mid-point of a College term. Term and vacation dates are in accordance with the Queensland Education Department’s published dates:

Queensland School Calendar 2016


Cairns Business College
91-97 Mulgrave Road
Parramatta Park, Cairns QLD 4870

Find us here – Google Maps

Study Mode:

Full-time 12 weeks

Recognition of prior learning (RPL):

RPL recognises your existing experience gained through life or work for which you may not have obtained a formal qualification. We will work with you to identify your existing skills, and assess if you can then achieve a full or part qualification. This also helps to avoid unnecessary duplication of training, saving you time and money.

Other Information:

Please be aware that you will also be required to supply stationery, textbooks and a USB memory stick at your own cost.

This qualification is eligible for the Certificate 3 Guarantee Program.

Students must satisfy the following requirements to qualify:

  • have either finished or left secondary school
  • be 15 years of age or older
  • be an Australian or New Zealand citizen permanently residing in Queesland
  • not hold or be currently undertaking a Certificate III or higher level qualification (not including qualifications undertaken while still at secondary school)


Student Contribution Fees are as follows:

  • $ 535.00 (Non-Concessional)
  • $ 50.00 (Concessional)


For further information about the Certificate 3 Guarantee please click here:

*Subject to Terms and Conditions

Assessment Procedures:

This program has a variety of assessment methods including written, oral, practical role plays, and assessments in the workplace or simulated tourism/travel environments.

Subject List:
Unit Code Unit Description
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS002 Interact with customers
SITXCOM001 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
BSBWOR203 Work effectively with others
BSBWOR201 Communicate in the workplace
SITXFSA001 Use hygienic practices for food safety
SITTTSL02 Access and interpret product information
SITXFIN001 Process financial transactions
SITXCOM001 Source and present information
BSBITU202 Create and use spread sheets


**  Units of competency may be substituted by other units of competency within the Australian Qualification Framework’s requirements for this qualification.

++  Unit and course codes may change or be updated by ASQA